Monday, August 20, 2007
CAD Tip of the Week: Where to Find Help
Topic: For help or questions related to our internal AutoCAD customizations and office-specific procedures, please refer to the following resources.
1. HEI AutoCAD Help
For a printable quick-reference card of HEI AutoCAD customization macros and hotkeys, do either of the following:
2. Contact CAD Support
Contact the CAD Support team via e-mail preferably or by telephone if the issue is critical. If e-mail is a workable solution, type 'CAD Support' in the 'To' field for general requests, or e-mail the appropriate person directly for discipline-specific issues.
3. Check AutoCAD Discussion Resources
If you're having an issue with the Autodesk core application, it's more than likely someone else in the world has previously had the same issue. So be sure to do two or three relevant keyword searches in the proper AutoCAD discussion board to check for obvious solutions.
4. Contact the Guru
The Guru's been getting swamped lately with help requests, so please try CAD Support first. If unresolvable by CAD Support, then CAD Support will conference-in the Guru.
Note that RealVNC Server can accommodate two concurrent remote clients, so there is no need for anyone to disconnect.
If the issue is critical and no one from CAD Support is available, then call the Guru at x400. Be prepared to affirmatively answer the question 'Have you tried contacting CAD Support?'.
5. Autodesk Support Center
Use the following resource for escalating AutoCAD software issues which cannot be resolved by the previous steps.
1. HEI AutoCAD Help
For a printable quick-reference card of HEI AutoCAD customization macros and hotkeys, do either of the following:
- Click the browser shortcut located on the task bar which displays the 'AutoCAD HEI Help Files' tooltip:
- Or cut-and-paste the path C:\ABS2006\Help\hei_acadhelp.html to a Windows Explorer 'Address' bar.
2. Contact CAD Support
Contact the CAD Support team via e-mail preferably or by telephone if the issue is critical. If e-mail is a workable solution, type 'CAD Support' in the 'To' field for general requests, or e-mail the appropriate person directly for discipline-specific issues.
- Melinda Herrin (Education Group, Mechanical) x378
- Jared Robillard (Hospital Group, Mechanical) x383
- Trevor Welch (Electrical Group) x423
- Justin Albrecht (Telecom Group) x492
3. Check AutoCAD Discussion Resources
If you're having an issue with the Autodesk core application, it's more than likely someone else in the world has previously had the same issue. So be sure to do two or three relevant keyword searches in the proper AutoCAD discussion board to check for obvious solutions.
4. Contact the Guru
The Guru's been getting swamped lately with help requests, so please try CAD Support first. If unresolvable by CAD Support, then CAD Support will conference-in the Guru.
Note that RealVNC Server can accommodate two concurrent remote clients, so there is no need for anyone to disconnect.
If the issue is critical and no one from CAD Support is available, then call the Guru at x400. Be prepared to affirmatively answer the question 'Have you tried contacting CAD Support?'.
5. Autodesk Support Center
Use the following resource for escalating AutoCAD software issues which cannot be resolved by the previous steps.
- The CAD Support team members have access to the online Autodesk Support Center, and can submit requests for assistance that will be resolved by Autodesk Technical Specialists, usually within 48 hours.
- Please note that Autodesk cannot write, provide assistance in writing, troubleshoot, or answer any questions about writing or troubleshooting any of our 'custom solutions', where custom solutions include menus, scripts, and macro code.
- In addition to the CAD Support team members, users with special requirements (e.g. Revit MEP) may access the Autodesk Support Center for online tutorials. If you require access to the online training materials, contact CAD Support to create your account.
Labels: CAD Tips
# posted by Brandon Nichols @ 10:19 PM
